Privacy Policy
Last Updated: July 2026
At PoloenexVIP, accessible from https://poloenexvip.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by PoloenexVIP and how we use it.
1. Information We Collect
We collect several different types of information for various purposes to provide and improve our service to you:
Personal Identification Data: Email address, full name, phone number, and KYC verification documents (government ID/passport).
Log and Usage Data: IP address, browser type, device information, access times, and pages viewed directly on our platform.
Financial & Transactional Data: Wallet addresses, transaction history, deposit/withdrawal records, and trading volume data.
2. How We Use Your Information
PoloenexVIP uses the collected data for various purposes:
To provide, operate, and maintain our trading platform and financial services.
To prevent fraudulent activities, unauthorized transactions, and maintain platform security.
To comply with international Know Your Customer (KYC) and Anti-Money Laundering (AML) regulatory obligations.
To notify you about updates, security alerts, and customer support communications.
3. Security of Data
The security of your data is paramount to us. We implement military-grade 256-bit SSL encryption, multi-factor authentication protocols, and cold storage mechanisms to safeguard your personal credentials and balances against unauthorized access, loss, or disclosure.
4. Cookies and Tracking Technologies
PoloenexVIP uses ‘cookies’ to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
5. Third-Party Services & Data Sharing
We do not sell, trade, or rent users’ personal identification information to others. We may share limited data with trusted third-party service providers solely for identity verification (KYC), blockchain network confirmations, or law enforcement authorities upon lawful compliance requests.
6. Your Data Protection Rights
Under applicable data protection laws, every user is entitled to access, rectify, or request deletion of their personal information stored on our servers. You may exercise these rights at any time by contacting our compliance team.
Have Questions Regarding Our Privacy Policy?
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.